Conflict is not necessarily a bad thing in an organization or a group or between two individuals. Constant conflict, however, can weaken trust and erode relationships, obscuring a sense of common mission and making collaboration difficult. From an HR perspective, it can decrease employee productivity, morale, engagement, and retention. From an organizational point of view it can increase risks of legal actions and even violence. One of the ways in which HR and management provides service to the organization and its members is by supporting resolution of the many possible conflicts that can arise among the organization’s diverse members. Negotiating through these issues is equally important for all parties involved. Conflicts can be negotiated through an understanding of different styles of people and their needs. Cultural and personality differences play an important role in making of a conflict and negotiating through these. It is important at the same time, that diverse people work as a team and learn to resolve their conflict.

This program shall help participants to understand people’s preferences, their personalities, professional and personal level of conflicts and styles of negotiating while at the same time creating knowledge about the different techniques to resolve conflicts.

Outline of the program:

1. Types of personalities and understanding these
2. Types of Conflicts
3. Understanding professional and personal conflicts and why they arise
4. Tactics of Conflict Resolution
5. Comparison of Conflict handling Styles
6. Steps in negotiation Process
7. Choosing a negotiation strategy based on relationship and results
8. Positional bargaining and principled negotiating
9. ” Soft” and ” Hard” negotiating

Action Plan for participants and way forward